WhatWali

Getting Started

Welcome to WhatWali

Your complete guide to automating WhatsApp notifications for Shopify. Increase recovery rates and keep customers informed without lifting a finger.

1

Connect Your WhatsApp

Before sending any messages, you need to link your WhatsApp Business number to WhatWali.

Open the WhatWali App in your Shopify Admin.
Go to the Connection tab.
Open WhatsApp on your phone.
Go to Settings > Linked Devices > Link a Device.
Scan the QR code shown on your screen.

2

Dashboard Overview

The dashboard is your command center for WhatsApp automation. Here's a breakdown of what you'll see:

Key Metrics

Messages Sent

0 This month

Messages Remaining

∞

Unlimited

Active Features

7 of 7 enabled

WhatsApp Status

Connected

Ready to send

Your Current Plan

Enterprise Plan

$39.99 USD / month

ACTIVE

Today's Performance

Messages Today

0

Success Rate

0%

Feature Status Overview

Order Confirmation

Sending confirmation messages when orders are placed

Active

Order Fulfillment

Sending tracking updates when orders ship

Active

Order Cancellation

Notifying customers when orders are cancelled

Active

Abandoned Checkout

Recovering abandoned carts automatically

Active

Draft Order Recovery

Sending reminders for draft orders

Active

Auto Replier

Responding to customer messages automatically

Active

Back-in-Stock Alerts

Notifying customers when products are restocked

Active

🤖 Auto Replier

Turn WhatsApp into a 24/7 support agent. Set up keyword-based rules to instantly answer common questions.

🛠️ How Rules Work

When a customer sends a message, WhatWali checks your rules from top to bottom. The first rule that matches the message will trigger its response.

Match Types Explained

Exact Match

Triggers ONLY if the message is exactly this word.
Example: "Menu" matches "Menu", but not "Show me the menu".

Contains

Most Flexible. Triggers if the word appears anywhere.
Example: "Price" matches "What is the price?" and "Price list please".

Starts With

Good for commands.
Example: "Order" matches "Order 12345".

✨ Common Use Cases

Keyword "Hours": "We are open Mon-Fri, 9am - 5pm."
Keyword "Return": "To return an item, please visit www.shop.com/returns"
Keyword "Human": "I've notified a support agent. They will reply shortly."

WhatWali

Live Inbox

Live Chat Inbox

Engage with your customers in real-time without leaving your Shopify Admin. The unified inbox brings all your WhatsApp conversations into one place.

1

Unified Interface

A familiar chat interface right inside Shopify.

2

Key Features

⚡ Real-Time Sync

Messages sent or received on your phone sync instantly to the dashboard.

💬 Direct Replies

Reply to customer queries or confirm order details directly.

3

Managing Conversations

Search Quickly find customers by name or phone number.
History View full chat history to understand context.
Read Status See when customers have read messages (double blue ticks).

WhatWali

Automations

Automated Notifications

WhatWali runs in the background to send timely messages to your customers.

🛒 Abandoned Checkout Recovery

Automatically recover lost sales by reminding customers about items left in their cart.

1

Set Recovery Delay

Choose how long to wait after the customer leaves before sending the message.

Recommended: 60 minutes

Minimum: 30 mins

2

Set Minimum Cart Value

Optionally, only trigger messages for carts worth more than a specific amount.

0 = Send to everyone

3

Activate Automation

Toggle the switch to Active to start recovering sales.

📝 Draft Order Recovery

Send invoice links automatically for manual orders.

1

Configure Timing

Set a delay to give yourself time to finish editing the draft.

Strategy: 15-30 minutes delay prevents premature notifications.

2

Monitor Status

Orders will be automatically tagged with ✅ Recovery Sent once notified.

✅ Order Confirmation

Send automatic confirmations with interactive buttons.

1

Choose Message Type

Auto (Best) Adapts to region

Poll Interactive buttons

Text Simple reply

2

Configure Responses

Define what happens when customers click Confirm or Cancel.

Confirm: Tags order "✅ Order Confirmed"

Cancel: Tags order "❌ Order Canceled"

3

Set Sending Rules

Send To: All orders or specific conditions.
Delay: Optional wait time before sending.

🚚 Order Fulfillment

Notify customers with tracking details when orders ship.

1

Configure Tagging

Sent messages will tag the order with ✅ Fulfillment Notified.

2

Set Sending Delay

Default is 0 minutes (immediate). Increase this if you often adjust fulfillments right after creating them.

🚫 Order Cancellation

Notify customers when orders are cancelled.

1

Configure Tagging

Sent messages will tag the order with 🚫 Cancellation Notified.

2

Set Sending Delay

Default is 0 minutes (immediate).

WhatWali

Stock Alerts

Back-in-Stock Alerts

Capture demand for sold-out products. Allow customers to subscribe to a waiting list and automatically notify them via WhatsApp when inventory is replenished.

1

Enable App Embed

The "Notify Me" button is added via Shopify App Embeds, working with any theme without code.

Open your Shopify Theme Editor.
Go to the App Embeds tab (icon on the left).
Toggle "WhatWali Stock Alert" to ON.
Save your theme.

Note: The button automatically appears only on products with 0 inventory.

2

Notification Setup

When you restock inventory in Shopify, WhatWali detects the change and triggers the alert automatically.

3

Manage Subscriptions

Track product demand and conversion metrics from your dashboard.

See which products have the most waiters.
Track successfully sent alerts.
Monitor conversion rates from back-in-stock notifications.

WhatWali

Order Tagging

Order Management & Tagging

WhatWali helps you organize your orders by automatically adding tags based on the message status. This allows you to filter orders easily in your Shopify Admin.

Common Tags

Shopify Tag	What it Means
📲 WA Confirmation Pending	Message sent! Waiting for customer to reply "Confirm".
✅ WA Confirmed	Customer has confirmed the order details are correct.
❌ WA Cancel Request	Customer requested to cancel or modify the order.
ww-recovered	This order was successfully recovered from an abandoned cart.

💡 Pro Tip: Filter by Tags

In your Shopify Orders list, you can filter by Tagged with: ✅ WA Confirmed to quickly see which orders are safe to fulfill immediately.

WhatWali

Help & Support

Troubleshooting

Having trouble? Here are solutions to the most common setup questions.

📱 Phone Disconnected?

If your phone loses internet connection or battery, WhatsApp will disconnect. Simply go back to the Connection tab and re-scan the QR code to reconnect.

🔘 Stock Button Not Showing?

The button only appears if:

The product inventory is 0.
"Track Quantity" is checked in Shopify.
You have enabled the "WhatWali Core" App Embed in Theme Settings.

💳 Message Limits

If messages stop sending, check your plan limits in the Billing section.

Documentation

Getting Started

Welcome to WhatWali

Connect Your WhatsApp

Dashboard Overview

Key Metrics

Messages Sent

Messages Remaining

Active Features

WhatsApp Status

Your Current Plan

Today's Performance

Feature Status Overview

Order Confirmation

Order Fulfillment

Order Cancellation

Abandoned Checkout

Draft Order Recovery

Auto Replier

Back-in-Stock Alerts

🤖 Auto Replier

🛠️ How Rules Work

Match Types Explained

✨ Common Use Cases

Live Inbox

Live Chat Inbox

Unified Interface

Key Features

⚡ Real-Time Sync

💬 Direct Replies

Managing Conversations

Automations

Automated Notifications

🛒 Abandoned Checkout Recovery

Set Recovery Delay

Set Minimum Cart Value

Activate Automation

📝 Draft Order Recovery

Configure Timing

Monitor Status

✅ Order Confirmation

Choose Message Type

Configure Responses

Set Sending Rules

🚚 Order Fulfillment

Configure Tagging

Set Sending Delay

🚫 Order Cancellation

Configure Tagging

Set Sending Delay

Stock Alerts

Back-in-Stock Alerts

Enable App Embed

Notification Setup

Manage Subscriptions

Order Tagging

Order Management & Tagging

Common Tags

💡 Pro Tip: Filter by Tags

Help & Support

Troubleshooting

📱 Phone Disconnected?

🔘 Stock Button Not Showing?

💳 Message Limits